Material - Cancellation, Refund, Return, and Exchange Policy

Refund and Compensation Policy

At Material, customer satisfaction is our top priority. If you are not satisfied with a product for any reason, you can:

• Report an issue within 48 hours of receiving the product.
• Submit photos of the received product for evaluation, if requested.
• Request a refund, which will be issued within 72 hours as either:
  • Credit to your original payment method.
  • Material store credit valid for 12 months.

Delays exceeding 4 hours beyond the promised delivery window may be eligible for compensation. However, delays due to uncontrollable circumstances are not covered.

Cancellation Policy

Orders can be canceled up to 24 hours before the preparation begins. Once an order is prepared or dispatched, cancellation may not be possible.

Cancellation by Material

Material may cancel orders due to:

• Product unavailability.
• Delivery address outside our service area.
• Unexpected circumstances preventing order fulfillment.

Full refunds are provided for orders canceled by Material.

Exchange Policy

If a product is defective or damaged, you are eligible for an exchange. To request an exchange:

• Contact customer service within 48 hours of receiving the product.
• Ensure the product is unused and in its original packaging with all tags attached.
• Submit photos of the defective or damaged product for verification.

We currently do not offer exchanges for non-defective items or due to a change of mind.

Rescheduling Policy

Orders can be rescheduled if the preparation has not yet begun. Rescheduling requests must be made within:

• 10 days of the original scheduled date for standard items.
• 48 hours for perishable goods or branded items.

Return Policy

Returns are accepted for products that are:

• Unused and unopened.
• In their original packaging with all tags attached.

Products excluded from returns include perishable goods, custom orders, and personal care items.

Terms and Conditions

1. Age Requirement

You must be at least 18 years old to place orders on our platform.

2. Payment Methods

All payments are processed securely through our encrypted payment gateway.

3. Liability Limitations

Material is not liable for:

• Delays caused by incorrect delivery information.
• Refusal of delivery by the recipient.
• Delays due to uncontrollable circumstances.

4. Intellectual Property

All content on the Material platform is owned or licensed by Material. Unauthorized use is strictly prohibited.