Delivery Policy

Last updated: 14 November 2026

1. Delivery area

We deliver within the city of Riyadh. If your address turns out to be outside our delivery area, we will contact you; if delivery is not possible, the order is cancelled and everything you paid is refunded.

2. Delivery times

• When you order, you choose a delivery date and a delivery slot (shift) from those available in the app or on the website.
• Each slot takes a limited number of orders. If a slot is full or closed on a given day, you cannot select it and can choose another.
• We deliver your order within the slot you chose. Delivery may be delayed for reasons beyond our control, such as traffic, weather or high demand; if so, we will contact you.
• You can follow your order in "My orders" in the app or on the website, and you receive a notification when its status changes.

3. Delivery fee and minimum order

• The delivery fee depends on your cart value: the higher the cart value, the lower the fee, and delivery becomes free above a certain amount.
• Delivery may also be free under an offer or discount code, according to its conditions.
• A minimum order value may apply.
• The delivery fee and any minimum order are shown before you confirm. The fee includes VAT.

4. Recurring orders

If you order water regularly, you can make your order repeat automatically:

Option	What happens
Only once	A single order on the date you chose.
Every week	A new order with the same products is created every week.
Every two weeks	A new order is created every two weeks.
Every month	A new order is created every month.

Each recurring order is paid for separately, and we notify you when payment for the next one is due. You can stop the repeat in the app at any time.

5. Water delivery to mosques

• Choose the mosque products, set the mosque's location accurately on the map, and give a mobile number we can reach.
• We deliver the order to the mosque you set, within the delivery slot you chose.

6. Receiving your order

• Make sure your address and map pin are correct and that your phone is reachable during the delivery slot.
• Add anything that helps the driver in the order notes, such as your flat number or a nearby landmark.
• Check the order on delivery: the quantities, the condition of the packs and the expiry dates.
• If anything is missing, wrong or damaged, tell us on the day of delivery, with a photo if possible. Details are in the Return Policy.

7. If delivery is not possible

If we cannot deliver because the address is wrong or calls go unanswered, we will try to reach you and agree on another time. If we cannot reach you, the order may be cancelled, and any refund is handled under the Return Policy.

8. Contact us

Use "Contact us" in the app or on the website, call 920033856, or email info@material.sa, quoting your order number.

See also: Return Policy · Terms and Conditions.