Terms and Conditions

Last updated: 14 November 2026

1. Contractual relationship

These terms are a binding agreement between you and Qimmat Al-Mawad Trading Company, operator of the Material store, its app and the website material.sa ("Material", "we"). "You" means the user of the app or website.

Legal name	Qimmat Al-Mawad Trading Company (شركة قمة المواد التجارية)
Commercial Registration No.	1010769402
VAT No.	311142415200003
Address	7168 Al Takhassusi Street, Al Maather Ash Shamali, Riyadh 12314, Saudi Arabia
Email	info@material.sa
Phone	920033856

By using the app or website, or by placing an order, you accept these terms together with the Delivery Policy, the Return Policy and the Privacy Policy. If you do not accept them, do not use the service. Some offers come with their own displayed terms, which apply to that offer.

2. Your account

• The service is intended for people aged 18 or over.
• You can browse products without an account, but you need one to place an order. You sign in with your mobile number and a code sent by SMS; on the website you can also sign in with your email address and a code sent to it.
• You are responsible for keeping your details and addresses accurate and for everything done from your account. Never share your verification code, and tell us at once if you suspect unauthorised use.
• We may suspend, restrict or close an account for misuse, fraud or breach of these terms.
• You can delete your account in the app, under the conditions set out in the Privacy Policy.

3. Products and prices

• We sell our products directly: water of all kinds, soft drinks, juices, coffee and tea, energy drinks, tissues, baby needs and home-care products, as well as water delivery to mosques.
• Prices are in Saudi riyals, include 15% VAT and may change from time to time. The price shown when you confirm your order applies.
• Products are subject to availability, and we may limit the quantity available per order.
• Product photos may differ slightly from the actual product or its packaging.

4. Placing and confirming an order

• Before you confirm, you see the product total, delivery fee, discounts, VAT and final amount. A minimum order value may apply; if so, it is shown before you confirm.
• Your order is confirmed when online payment succeeds, or when you submit it if you choose to pay by card on delivery. If online payment is not completed, the order is cancelled.
• You receive a tax invoice with every order.
• We may cancel an order and refund everything you paid if a product is out of stock, if there is an obvious pricing error, if the address is outside our delivery area, or if we suspect fraud.

5. Payment

• Payment methods are those shown on the checkout screen. On the website they include card (mada · Visa · Mastercard) and card on delivery. In the app they include card, Apple Pay, wallet balance and coins. Other methods may also appear on the checkout screen.
• Online payments are processed by our payment provider, PayTabs. Card details are entered directly on the provider's page, and we do not store your card number or security code.
• If you pay by card on delivery, you pay the driver the amount shown on the order.

6. Recurring orders

• When you order, you choose: only once, every week, every two weeks or every month.
• Each repeat is created as a separate order on its date and is paid for separately. We notify you when payment for the next order is due.
• You can stop the repeat in the app at any time.

7. Delivery

We deliver within Riyadh on the date and in the slot you choose from those available. Delivery areas, times, fees and what we need from you on delivery are set out in the Delivery Policy.

8. Cancellations and returns

• You can cancel your order in the app before it is assigned to a delivery driver. After that, contact us.
• Water and drinks are consumables and cannot be returned after delivery unless they arrive damaged, wrong, incomplete or expired.
• Sealed non-perishable products can be returned within 7 days of delivery, in line with the E-Commerce Law.

Details and refund timings are in the Return Policy.

9. Wallet and coins

• Wallet: a riyal balance in your account. You can top it up in the app, and refunds may be added to it. It is used for purchases from Material and cannot be transferred to another account.
• Coins (loyalty points): you earn coins on your app orders as a percentage of the order value (currently 2%). The app shows how many you will earn.
• Coins are added to your balance after the order is delivered and removed if the order is cancelled. No coins are earned on an order paid entirely with coins.
• You may receive bonus coins when you reach certain levels, as shown in the app.
• Coins can be used for a discount on your app orders; the discount value is shown on the checkout screen. Coins have no cash value and cannot be transferred.
• We may change the programme's rates or conditions and will announce any change in the app before it takes effect. We may cancel balance or coins resulting from a technical error, fraud or misuse.

10. Offers and discount codes

• Each offer or discount code has its own displayed conditions, such as validity, minimum order, eligible products and number of uses.
• Discounts have no cash value.
• We may change or end offers, and cancel benefits obtained by gaming them, for example through multiple accounts.

11. Prohibited use

• Placing fake orders, or using a payment method that is not yours.
• Gaming offers, discount codes or the coins programme.
• Abusing our delivery drivers or customer service team.
• Attempting to hack, disrupt or scrape the app or website, or using them for any unlawful purpose.

12. Intellectual property

The Material name and logo and the design and content of the app and website belong to us. Product brand names and logos belong to their owners. None of these may be copied or used without written permission.

13. Personal data

We collect and use your data only as needed to provide the service, in line with the Personal Data Protection Law and its regulations. What we collect and why, who we share it with, how long we keep it and your rights are set out in the Privacy Policy.

14. Limitation of liability

We work to keep the app and website running without interruption but cannot guarantee they will be error-free at all times. To the extent permitted by law: we are not liable for indirect or consequential losses; our liability for any order is limited to the value of that order; and we are not liable for use of your account resulting from your failure to keep your verification code safe. This does not affect your statutory rights as a consumer.

15. Force majeure

We are not in breach for delays or failures caused by circumstances beyond our reasonable control, such as disasters, severe weather, network or utility outages and government decisions.

16. Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law. We aim to resolve any dispute amicably through customer service first; otherwise the competent courts in Riyadh have jurisdiction.

17. General

• These terms, together with the Delivery Policy, the Return Policy and the Privacy Policy, are the entire agreement between you and us about the use of the service.
• If any provision is held invalid or unenforceable, the remaining provisions stay in effect.
• A delay in enforcing a right is not a waiver of it.
• You may not transfer your rights or obligations under these terms without our consent.
• If the Arabic and English texts differ, the Arabic text prevails.

18. Changes to these terms

We update these terms when the service changes and will tell you about any material change before it takes effect. Continuing to use the service after that means you accept the change. The date of the last update is at the top of this page.

19. Contact us

Use "Contact us" in the app or on the website, call 920033856, or email info@material.sa.

Address: 7168 Al Takhassusi Street, Al Maather Ash Shamali, Riyadh 12314.